Good Service Equals Happy Customers [Saturday-Part 1]
It all started out on a fine morning when I was supposed to be at Bugis MRT Station and meet the rest of the LEOs doing this particular CIP project that involves NKF and their cancer-awareness show next Sunday. Fine I was late again but this time only 3 minutes.
We got our red T-shirts that has printed on its back 'Are You Part Of The NKF Cancer Movement?' [fine I promise to wear it sometime] and we set off to Pasir Ris thanks to my Personnel Director [it's okay]. Objective-to raise awareness of the upcoming show next Sunday and to raise cancer awareness. Each of us were given 20 of these pamphlets that has all these information about the top 5 local killer cancers. Inserted into each was a red packet [apparently its a form of blessing from the NKF-the person in charge told us to only give these to those that were older and more at risk. I would fell really weird if I am 60 years old and some teenager gave this booklet to me and not to another younger man]. We also had 900 flyers to give out. Whew!
After awhile, we each came up with our own strategy to ensure that the public takes our flyers. Jaryl's was to stick the flyer in their way so that the public would just take the flyers to remove the blockage. Herlina made use of the Nivea freebie station at the interchange, standing beside it and gave the flyers to people who take the free deodorant. Mine was simply to say thank you when giving out the flyers so that they would feel 'obliged' to take it. Haha!
So 3 hours just pass by like that and my CIP is over. After that I went to the Adidas outlet at Citilink to buy this yellow top that I have been eyeing for quite long. Finally saved up enough, but it was out of stock at that outlet. Nevermind, I thought and I went to the flagship store at Suntec City. Similarly, it was also out of stock. This always happens to me. When I want something I see I cannot afford it yet. When I can afford it it will always be [SOLD OUT] or [NOT PRODUCED ANYMORE]. This case is just the same [just my luck].
Feeling quite desperate, I approached this lady staff member and asked about its availability. Same case, but here's the twist. She went to the desk and in a matter of about 10 minutes called every single Adidas outlet in Singapore. What's more, through out that period of time I told her twice that its alright but she insisted on calling every store. Also, her smile is always intact, and she keep telling me that there's still hope. Talk about good service! I thought I would only experience this kind of service in Flash and Splash. Now I wonder why people still complain that Singapore provides bad service.
It's just too bad. At the end of that series of calls, she told me that its out of stock everywhere. Oh well it happens to me so often but this time its different. She saved me the effort of going around Singapore asking every store I know of [I did that twice]. Too bad I missed her name on her tag because her lanyard was twisted up.
In the end, I settled for a white coloured version of it. Good service really does make customers want to spend. Upon payment, I received this card with a number on it where I'm supposed to call and give my feedback. Good, now I know exactly what I'll say.
We got our red T-shirts that has printed on its back 'Are You Part Of The NKF Cancer Movement?' [fine I promise to wear it sometime] and we set off to Pasir Ris thanks to my Personnel Director [it's okay]. Objective-to raise awareness of the upcoming show next Sunday and to raise cancer awareness. Each of us were given 20 of these pamphlets that has all these information about the top 5 local killer cancers. Inserted into each was a red packet [apparently its a form of blessing from the NKF-the person in charge told us to only give these to those that were older and more at risk. I would fell really weird if I am 60 years old and some teenager gave this booklet to me and not to another younger man]. We also had 900 flyers to give out. Whew!
After awhile, we each came up with our own strategy to ensure that the public takes our flyers. Jaryl's was to stick the flyer in their way so that the public would just take the flyers to remove the blockage. Herlina made use of the Nivea freebie station at the interchange, standing beside it and gave the flyers to people who take the free deodorant. Mine was simply to say thank you when giving out the flyers so that they would feel 'obliged' to take it. Haha!
So 3 hours just pass by like that and my CIP is over. After that I went to the Adidas outlet at Citilink to buy this yellow top that I have been eyeing for quite long. Finally saved up enough, but it was out of stock at that outlet. Nevermind, I thought and I went to the flagship store at Suntec City. Similarly, it was also out of stock. This always happens to me. When I want something I see I cannot afford it yet. When I can afford it it will always be [SOLD OUT] or [NOT PRODUCED ANYMORE]. This case is just the same [just my luck].
Feeling quite desperate, I approached this lady staff member and asked about its availability. Same case, but here's the twist. She went to the desk and in a matter of about 10 minutes called every single Adidas outlet in Singapore. What's more, through out that period of time I told her twice that its alright but she insisted on calling every store. Also, her smile is always intact, and she keep telling me that there's still hope. Talk about good service! I thought I would only experience this kind of service in Flash and Splash. Now I wonder why people still complain that Singapore provides bad service.
It's just too bad. At the end of that series of calls, she told me that its out of stock everywhere. Oh well it happens to me so often but this time its different. She saved me the effort of going around Singapore asking every store I know of [I did that twice]. Too bad I missed her name on her tag because her lanyard was twisted up.
In the end, I settled for a white coloured version of it. Good service really does make customers want to spend. Upon payment, I received this card with a number on it where I'm supposed to call and give my feedback. Good, now I know exactly what I'll say.
posted by Ergheiz at
2:16 AM
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